CustomerCountTM and Resort Trades have announced the first recipient of the Customer Engagement Professional (CEP) Award.
Congratulations to Kevan Beall, the Assistant General Manager at the Grand Colorado on Peak 8!
Kevan was recently promoted from the General Manager of the Breck Inn Hotel.
The award recognizes outstanding leaders who exemplify customer engagement within the resort/hospitality industry.
According to Kimberly Tramontana, VP of Operations for BGV, “Kevan Beall has a remarkable capacity to keep track of all aspects of management and exhibits great leadership skills in the process.”
The 25-year-old hospitality professional was selected based on a detailed matrix of hospitality and customer engagement qualifications created especially to measure candidates for this coveted award. His understanding that little gestures of attention and service to guests makes the difference between an ‘OK’ stay and a ‘WOW’ vacation experience, was one of the most noticeable comments on his application for consideration.
Congratulations again, Kevan!
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